Last updated: September 21, 2026.
30-day return requests
Contact Sari-Sari Store USA within 30 days after delivery to request a return. Include your order number, the product, and the reason for the request. Contact us before shipping anything back so we can provide the correct return instructions and address.
return conditions
For a change-of-mind return, physical products should be unused, complete, and in their original packaging. Keep proof of purchase. Sale items follow the same eligibility rules as other products.
Food and digital products
Opened food, perishable groceries, and activated or redeemed subscription codes are not eligible for change-of-mind returns. If an item is damaged, defective, incorrect, or unsafe, contact us so we can review the problem. These exceptions do not remove any rights that apply under law.
Damaged or incorrect orders
Contact us promptly with your order number and a description of the issue. Photographs of the item and packaging can help us investigate. Do not consume food you believe is unsafe.
return-shipping terms
Customers pay return postage for eligible change-of-mind returns. If we sent an incorrect or defective item, we will arrange the appropriate remedy and return instructions without charging the customer return postage.
refund timing
After receiving and inspecting an authorized return, we will notify you of the outcome. Approved refunds will be submitted to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to display the credit.
Contact
Email tindera@sarisaristoreusa.com or contact Sari-Sari Store USA in Los Angeles, CA. Do not send returns to a manufacturer or an unconfirmed address.
